Online Policies

Customer Service

Moreschi
515 Madison Ave
New York, NY 10022
tel. (212) 644-4199

Returns & Exchanges

At Moreschi, your satisfaction with our products is our priority. It may be necessary to exchange or return an item. At your request, within 14 days of receipt of your purchase, we will refund the original method of payment or exchange any unworn, unaltered or defective item. Please return footwear in the original shoebox and all other items with the original tags/tickets attached. Shipping charges and sales tax on shipping are not refundable.

Simply call us at 212-644-4199 or contact us for the required Return Authorization number.

Send your return to:
Moreschi Shoes
515 Madison Avenue
New York, NY 10022

To ensure appropriate credit, the following requirements:

- Include copy of original receipt with returned item circled
- Your name
- Your e-mail address
- Your order number
- Reason for return on customer comment sheet

This return procedure pertains to merchandise purchased through the internet only.

If a product you purchased on www.moreschishoes.com has a material or manufacturing flaw, please call us at 212-644-4199 to arrange an exchange.

Shipping & Handling

We ship to all U.S States and territories, at this time we do not ship to any international locations. All orders are shipped UPS Ground Service unless otherwise requested. We will include shipping cost in our e-mail confirmation of your order.

Gift Cards

Moreschi gift cards can be redeemed on phone orders and orders placed at the Moreschi retail store location.

Use the website as your catalog and phone in your order to 212-644-4199, or visit our retail store location at 515 Madison Avenue, New York, NY 10022.

Gift cards cannot be redeemed for cash receipts (except in those states that require redemption for cash). Gift cards cannot be replaced if lost or stolen.

Sales Tax

New York deliveries are subject to current state and county sales tax.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)