Online Policies
CUSTOMER SERVICE
Please contact us using our contact form here.
EMAIL: customerservice@moreschishoes.com
ORDER BY PHONE: 1800-648-2095
EMAIL: customerservice@moreschishoes.com
ORDER BY PHONE: 1800-648-2095
HOW TO PLACE AN ORDER
DOMESTIC ORDERS
To place an order within the USA, simply add the items you would like to purchase to your shopping cart, and click "Checkout" from the shopping cart page. Proceed through the Checkout steps to finalize your order. When your order is confirmed, you will receive an order confirmation email.
INTERNATIONAL ORDERS
Moreschishoes.com offers two methods of placing your international order.
Option#1: Paypal
To place an international order by Paypal, you simply need a registered Paypal account.
To place your order, contact us and let us know what items you would like to order and where you need them shipped. Please note, we can only ship to your registered Paypal address. We will confirm the most affordable shipping option for you and estimated transit time, and send you a Paypal invoice which lists your order details and total, you can pay this invoice through your Paypal account. We can ship via USPS Express Mail to most countries, which has a delivery estimate of 3-5 days. Once payment is received your order will ship promptly. After your order ships you will receive a tracking number to track your order progress.
For details on how to open a Paypal account, visit www.paypal.com.
Option#2: International Checkout
MoreschiShoes.com has partnered with a trusted third-party company, International Checkout (http://www.internationalcheckout.com/), to fulfill orders for our valued international customers. International orders placed through International Checkout can be made using international credit cards, Paypal, or bank wire transfers. Shipping options and shipping rates offered by International Checkout are visible when you checkout using the "International Checkout" link from our shopping cart.
International Checkout will process your payment and guarantee delivery of your MoreschiShoes.com merchandise.
The order process is simple:
1. Add products to your shopping cart
2. When you are ready to Checkout, from the shopping cart page, click the "International Checkout" button (located just below the "Checkout" button)
3. You will be taken to our secure MoreschiShoes.com International Checkout page. Proceed through the checkout steps as usual, selecting your desired shipping method, and enter your payment information.
If you would like assistance placing your international order with us, please contact International Checkout: support@internationalcheckout.com
CUSTOMER SERVICE HOURS: 6:30 AM TO 6 PM PST
USA Phone: +001.310.601.8196
USA and Canada: +1866.6820641
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
All Others: +001.310.601.8196
To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php
To learn more, view International Checkout's Customer Service and Terms & Conditions information at: http://www.internationalcheckout.com/cs.php
To place an order within the USA, simply add the items you would like to purchase to your shopping cart, and click "Checkout" from the shopping cart page. Proceed through the Checkout steps to finalize your order. When your order is confirmed, you will receive an order confirmation email.
INTERNATIONAL ORDERS
Moreschishoes.com offers two methods of placing your international order.
Option#1: Paypal
To place an international order by Paypal, you simply need a registered Paypal account.
To place your order, contact us and let us know what items you would like to order and where you need them shipped. Please note, we can only ship to your registered Paypal address. We will confirm the most affordable shipping option for you and estimated transit time, and send you a Paypal invoice which lists your order details and total, you can pay this invoice through your Paypal account. We can ship via USPS Express Mail to most countries, which has a delivery estimate of 3-5 days. Once payment is received your order will ship promptly. After your order ships you will receive a tracking number to track your order progress.
For details on how to open a Paypal account, visit www.paypal.com.
Option#2: International Checkout
MoreschiShoes.com has partnered with a trusted third-party company, International Checkout (http://www.internationalcheckout.com/), to fulfill orders for our valued international customers. International orders placed through International Checkout can be made using international credit cards, Paypal, or bank wire transfers. Shipping options and shipping rates offered by International Checkout are visible when you checkout using the "International Checkout" link from our shopping cart.
International Checkout will process your payment and guarantee delivery of your MoreschiShoes.com merchandise.
The order process is simple:
1. Add products to your shopping cart
2. When you are ready to Checkout, from the shopping cart page, click the "International Checkout" button (located just below the "Checkout" button)
3. You will be taken to our secure MoreschiShoes.com International Checkout page. Proceed through the checkout steps as usual, selecting your desired shipping method, and enter your payment information.
If you would like assistance placing your international order with us, please contact International Checkout: support@internationalcheckout.com
CUSTOMER SERVICE HOURS: 6:30 AM TO 6 PM PST
USA Phone: +001.310.601.8196
USA and Canada: +1866.6820641
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
All Others: +001.310.601.8196
To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php
To learn more, view International Checkout's Customer Service and Terms & Conditions information at: http://www.internationalcheckout.com/cs.php
PAYMENT METHODS WE ACCEPT
MoreschiShoes.com accepts all major credit cards including VISA, Mastercard, American Express and Discover. We also accept Paypal.
SHIPPING METHODS & RATES
DOMESTIC
MoreschiShoes.com offers FREE Express Mail shipping for all USA orders.
INTERNATIONAL
Moreschishoes.com ships around the globe. Please contact us for a shipping quote based upon the destination country of your order. Please see our international ordering section for more information on how to place an international order.
MoreschiShoes.com offers FREE Express Mail shipping for all USA orders.
INTERNATIONAL
Moreschishoes.com ships around the globe. Please contact us for a shipping quote based upon the destination country of your order. Please see our international ordering section for more information on how to place an international order.
ORDER DELIVERY TIMES
Please note that orders ship within 7-10 days from when you place your order. All domestic order ships via our FREE Express Mail option, which means you will receive your package the next day after it ships.
For international orders, the transit time of your order will be based upon the shipping method you select after you get a shipping quote from us. For your reference, International Express Mail typically takes 3-5 days to reach the destination country, while International Priority Mail takes 6-10 days. Please note that there are occasionally customs clearance delays for packages that reach your country that are out of our control.
For international orders, the transit time of your order will be based upon the shipping method you select after you get a shipping quote from us. For your reference, International Express Mail typically takes 3-5 days to reach the destination country, while International Priority Mail takes 6-10 days. Please note that there are occasionally customs clearance delays for packages that reach your country that are out of our control.
TRACKING YOUR ORDER
When your order has been shipped you will receive an automated shipment confirmation email which will contain a tracking number, that you can use to track your package. If you have any questions regarding the status of your order, please do not hesitate to contact us.
For international customers who place their order through International Checkout, you will receive order tracking information directly from International Checkout.
For international customers who place their order through International Checkout, you will receive order tracking information directly from International Checkout.
TAXES
There is NO SALES TAX on orders placed through MoreschiShoes.com, with the exception of those orders placed within the state of Texas.
Texas residents will be charged the normal in-state sales tax rate of 8.25%.
For international orders, although MoreschiShoes.com does not charge sales tax on these orders, your country may charge you import duty taxes on your order. All international customers are responsible for the import duty taxes charged to them by their country. For questions regarding import duty fees you may be charged by your country, please contact your country's Customs Department.
Texas residents will be charged the normal in-state sales tax rate of 8.25%.
For international orders, although MoreschiShoes.com does not charge sales tax on these orders, your country may charge you import duty taxes on your order. All international customers are responsible for the import duty taxes charged to them by their country. For questions regarding import duty fees you may be charged by your country, please contact your country's Customs Department.
RETURNS & EXCHANGES POLICY
We want you to be fully satisfied with your order. You have 15 days from the date you receive your order to contact us about a return or exchange, if one is necessary.
Please note that for all returns and exchanges you must contact us to receive return instructions.
All returns/exchanges must be returned in their original condition, in original packaging, including shoe dust covers and all tags. MoreschiShoes.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.
Please note that not all items are eligible for return or exchange. Some sales and closeout items may not be eligible. Any items not eligible for return or exchange will be noted as such on the product page for that item.
Please note that for all returns and exchanges you must contact us to receive return instructions.
All returns/exchanges must be returned in their original condition, in original packaging, including shoe dust covers and all tags. MoreschiShoes.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.
Please note that not all items are eligible for return or exchange. Some sales and closeout items may not be eligible. Any items not eligible for return or exchange will be noted as such on the product page for that item.
PRIVACY & SECURITY
Your credit card is completely safe.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.